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27/2

Cyclone Marcia;

­Good Afternoon, One week on from Cyclone Marcia our office on Musgrave Street, has power and phone lines up and running as normal as of today. This is our first opportunity to access the electronic tools that we work with daily and we are finalising the testing on our computer systems.  Once this is complete our teams will begin to systematically work through recovery from TC Marcia. We would like to thank our wonderful owners and patient tenants as we acknowledge it could be a slow recovery with tradespeople in high demand. Observations Driving through Central Queensland and witnessing the aftermath of Marcia it is evident that the large trees that have been uprooted have caused most of the damage thoughout the region.  Neighbourhoods demonstrate the sheer randomness of cyclone damage with one home undisturbed from the gale force winds and the next totally obliterated.  We are however unaware of any severe injury to people, which is one of the better outcomes of this disaster. What is Next Prime Properties has put together a solid plan to deal with the recovery of property for our clients and customers. Our Staff (still in the process) are visiting each of the properties that we manage, we have tried to catch up with every tenant and see how they are doing.  In the process we have been making note of visual signs of damage to property.  Where access was possible we have taken photos and will send them through to you in due course. With limited access to one incoming phone line we have taken 100’s of maintenance requests from tenants and have manually recorded them into a system that will need to be processed and followed up. If applicable we have contacted owners and asked them for instructions or to make contact with their insurer and let them know of the damage and provide us with a claim number. We have set up dedicated contact details to give to your insurance provider for access to the house. E          tcmarcia@primerockhampton.com.au P          0403 409 566 Obviously we would have like to have been in contact with everyone sooner, however given this is our first opportunity to access all contact details from our system we thought a broadcast message would be beneficial for everyone.  We hope that you appreciate being brought up to speed.  Over the coming weeks we will deliver general updates as to the direction that we take in the post cyclone clean up. Yours in property   Todd Brandon and Bev Smith

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